Got a question about Kriya? You are in the right place. This FAQ page covers everything — from how to register and deposit, to game rules, bonuses, withdrawals, and account security. If you cannot find your answer here, our support team is available 24/7 via live chat.
Jump straight to the topic you need. Every section below has detailed answers written specifically for Kriya players in Bangladesh.
How to sign up, verify your account, reset your password, update your profile, and manage your Kriya account settings. Everything you need to get started in under two minutes.
Step-by-step guides for depositing via bKash and Nagad, minimum and maximum limits, withdrawal processing times, and what to do if a payment is delayed or not credited.
Understand how each Kriya game works — poker hand rankings, blackjack basic strategy, keno number selection, slot paylines, and how RTP rates affect your long-term results.
How to claim your welcome bonus, what wagering requirements mean, how free spins work, and how to make sure you never miss a Kriya promotion or reload offer.
How to download and install the Kriya app on Android, troubleshoot login issues, fix game loading problems, and get the best performance on your mobile device.
How to set deposit limits, use self-exclusion tools, take a cooling-off period, and access support resources. Kriya takes responsible gaming seriously for every player.
Browse all frequently asked questions by category. Click any question to expand the full answer.
Registering on Kriya is quick and straightforward. Go to the Register page, enter your full name, mobile number, and a strong password. You will receive a one-time password (OTP) on your mobile number — enter it to verify your account. That is it. Your Kriya account is active immediately and you can make your first deposit right away.
The whole process takes under two minutes. Make sure you use a valid mobile number that you have access to, as it will be used for account verification and future login security.
You must be 18 years or older to register on Kriya. Age verification may be required during the registration process.
If you have forgotten your Kriya password, go to the Login page and click the "Forgot Password" link. Enter your registered mobile number and you will receive an OTP. Use the OTP to verify your identity, then set a new password of your choice.
For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. Avoid using the same password you use for other accounts or apps.
No. Each player is allowed only one Kriya account. Creating multiple accounts is a violation of Kriya's Terms and Conditions and may result in all accounts being suspended and any winnings being forfeited.
If you have accidentally created a duplicate account or are having trouble accessing your original account, contact our support team via live chat and they will help you resolve the issue.
Log in to your Kriya account and go to the Account Settings section. From there you can update your display name, email address, and notification preferences. For security reasons, changes to your registered mobile number require identity verification — contact support to initiate this process.
Depositing via bKash on Kriya is simple. Log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the amount you want to deposit, then confirm the payment on your bKash app when prompted. Your Kriya balance is credited instantly — no waiting required.
bKash deposits are processed instantly 24 hours a day, 7 days a week, including public holidays.
Yes. Nagad is fully supported on Kriya alongside bKash. The deposit process is identical — go to the Cashier, select Nagad, enter your amount, and confirm on your Nagad app. Funds are credited to your Kriya account instantly.
Both bKash and Nagad are available for deposits and withdrawals, giving you full flexibility to use whichever mobile banking service you prefer.
Kriya has a low minimum deposit to make sure players of all budgets can enjoy the platform. The exact minimum deposit amount is displayed in the Cashier section when you select your payment method. Kriya keeps limits accessible so that everyone — from casual players to high rollers — can participate comfortably.
Most Kriya withdrawals via bKash or Nagad are processed within minutes. In some cases, withdrawals may take up to a few hours depending on the amount and any pending verification requirements. Kriya does not charge withdrawal fees for standard bKash and Nagad transactions.
If your withdrawal has not arrived within 24 hours, contact our support team via live chat with your transaction reference number and they will investigate immediately.
Make sure your bKash or Nagad number registered on Kriya matches the number you are withdrawing to. Mismatched numbers can cause delays.
If your deposit has not appeared in your Kriya balance within 15 minutes, first check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the payment shows as completed on your mobile banking app but has not been credited on Kriya, contact our 24/7 support team via live chat.
Have the following ready when you contact support: your Kriya username, the transaction amount, the date and time of the transaction, and the bKash or Nagad transaction ID. This helps our team resolve the issue as quickly as possible.
Yes. Every game in the Kriya library uses a certified random number generator (RNG) that is independently audited for fairness. RTP (Return to Player) rates are published openly for each game so you always know what to expect. Poker tables use real players only — there are no bots or house players at any Kriya table.
Kriya is committed to transparent, fair gaming. If you ever have a concern about a game outcome, you can contact our support team and request a review of the relevant game round.
Double Exposure Blackjack has the highest RTP on Kriya at 99.3% when played with correct basic strategy. Poker follows at 98.5%, Coin Games at 97.0%, Slots at 96.8%, Fortune Tree at 96.5%, and Ultra Treasure at 96.2%.
Keep in mind that RTP is calculated over millions of game rounds — it does not guarantee results in any single session. The higher the RTP, the more of your money statistically stays in play over time.
Visit the Game page for a full breakdown of every Kriya game and its RTP rate.
In Double Exposure Blackjack, both of the dealer's cards are dealt face up — unlike standard blackjack where one card is hidden. This gives you a significant strategic advantage because you can see exactly what the dealer has before making your decision.
To balance this advantage, the rules are adjusted slightly: blackjack pays even money instead of 3:2, and ties go to the dealer. Despite these adjustments, the game still has one of the highest RTPs in the Kriya library at 99.3% with correct basic strategy. Visit the Double Exposure Blackjack page for a full strategy guide.
Keno Bonus Number is Kriya's enhanced version of the classic keno game. You pick your lucky numbers from a grid, and the draw reveals the winning numbers. The Bonus Number is a special extra ball drawn after the main draw — if it matches one of your selected numbers, your winnings are multiplied.
The Bonus Number mechanic adds an extra layer of excitement and can significantly boost your payout on a good draw. Visit the Keno Bonus Number page for full rules and payout tables.
Absolutely. Every game in the Kriya library is fully optimised for mobile play on both Android and iOS. Games are designed to run smoothly on a wide range of devices — from flagship smartphones to budget handsets — and perform well on 3G, 4G, and Wi-Fi connections across Bangladesh.
You can play directly in your mobile browser or download the Kriya app for an even faster, smoother experience. The app also supports biometric login for quick and secure access.
The Kriya welcome bonus is available to all new players who register and make their first deposit. During registration, make sure you opt in to the welcome bonus offer. When you make your first deposit via bKash or Nagad, the bonus is applied automatically to your account.
The welcome bonus gives you extra funds to explore the full Kriya game library. Check the current bonus terms in your account for the exact match percentage and minimum deposit required.
New players who register today are eligible for the full welcome bonus package. Register now to claim yours.
Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before you can withdraw the bonus funds as real money. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash.
Kriya keeps wagering requirements fair and transparent. The exact requirements for each bonus are displayed clearly in the bonus terms before you claim. Always read the terms so you know exactly what is required.
Yes. Most Kriya bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If you do not meet the wagering requirements within the expiry period, the bonus and any associated winnings will be removed from your account.
The exact expiry date for each active bonus is shown in your account's Bonus section. Make sure you check this regularly so you do not miss out on completing a bonus in time.
Yes. Kriya regularly offers reload bonuses for existing players — these are deposit match bonuses available on your second, third, or subsequent deposits. Weekly reload offers are also available for active players. Check the Promotions section in your account or enable push notifications on the Kriya app to stay updated on the latest offers.
Visit the App page on the Kriya website and download the APK file directly to your Android device. Once downloaded, open the file and tap Install. If prompted, enable "Install from unknown sources" in your Android settings — this is normal for apps downloaded outside the Google Play Store.
The Kriya app is lightweight, loads fast even on slower connections, and supports biometric login for quick access. iOS users can access Kriya through the mobile browser, which is fully optimised for Safari and Chrome on iPhone.
The Kriya app is free to download. You only need funds in your account to place bets — the app itself has no cost.
If the Kriya app is not loading or is running slowly, try the following steps in order:
Yes. While the Kriya native app is currently available for Android only, iPhone and iPad users can access the full Kriya platform through their mobile browser. The Kriya website is fully responsive and optimised for Safari and Chrome on iOS. All games, deposits, withdrawals, and account features work seamlessly in the mobile browser.
For the best iOS experience, add the Kriya website to your iPhone home screen via Safari's Share menu — this creates a shortcut that behaves like a native app.
Yes. Kriya uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account data are stored securely and are never shared with third parties without your consent.
For full details on how Kriya handles your data, read our Privacy Policy.
Kriya provides responsible gaming tools that let you set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to protect you from impulsive decisions.
To set your limits, log in, go to Account Settings, and select Responsible Gaming. You can also use self-exclusion tools from the same section. Visit our Responsible Gaming page for more information and support resources.
If you feel that gambling is negatively affecting your life, please use our self-exclusion tools or contact our support team immediately.
Self-exclusion is a tool that allows you to temporarily or permanently block access to your Kriya account. During a self-exclusion period, you will not be able to log in, deposit, or place bets. This is a voluntary tool designed to help players who feel they need a break from gaming.
Self-exclusion periods range from 24 hours to permanent closure. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our support team directly. Learn more on our Responsible Gaming page.
Kriya's customer support team is available 24 hours a day, 7 days a week. You can reach us via:
For account-related queries, have your Kriya username and registered mobile number ready to speed up the verification process.
Could not find the answer you were looking for? Our support team is available around the clock to help with any Kriya question.
The fastest way to get help. Our live chat agents respond in under 2 minutes, 24 hours a day, 7 days a week.
Send your question to [email protected]. We reply to all emails within a few hours.
Browse our full FAQ library above for instant answers to the most common Kriya questions — no waiting required.